Return Policy
Last updated:
Scope
This policy applies to customers in the United States who book our craft workshops. Our offerings include candle-making workshops (e.g. soy candle sessions), textile workshops (e.g. natural dye and fabric), and private craft parties at our San Francisco, California studio. We do not sell physical goods for delivery; you attend in-person sessions in the United States and take home what you make during the workshop.
Geographic scope and topics
Our return and cancellation policy applies to workshop bookings made by customers in the United States. Our business is based in San Francisco, California, and our service topics include hands-on craft workshops, soy candle making, natural dye and textile workshops, and private craft parties. Refunds and reschedules are processed in accordance with U.S. practices; if you are outside the United States, please contact us before booking to confirm applicability.
Cancellations by you
If you need to cancel or reschedule:
- More than 7 days before the workshop: we offer a full refund or the option to move your booking to another date.
- Between 3 and 7 days before: we offer a 50% refund or a one-time reschedule to a future date.
- Less than 3 days before or no-show: no refund and no reschedule. Materials and spots are reserved in advance.
To cancel or reschedule, contact us as soon as possible using the contact page or phone.
Cancellations by us
If we have to cancel a workshop (e.g. low enrollment, instructor unavailability), we will notify you and offer a full refund or a place on another date. We are not responsible for travel or other costs you may have incurred.
Refund method
Refunds are issued to the original payment method within 5 to 10 business days after we process your request.
| When you cancel | Refund |
|---|---|
| More than 7 days before | 100% |
| 3–7 days before | 50% or reschedule once |
| Less than 3 days / no-show | No refund |
Private events
Private craft party bookings may have different cancellation terms (e.g. deposit non-refundable within 14 days). We will confirm the exact terms when you book.
Contact
For return or cancellation requests related to our craft workshops (candle-making, textile workshops) in San Francisco, California, and the United States, use the contact page or call +19739791993. Address: 360 Ritch St ste 205, San Francisco, CA 94107, United States.
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